Privacy Policy beet9ja — Your Data, Our Responsibility

This Privacy Policy explains how beet9ja ("we", "Platform") collect, use, store and protect your personal information when you use our website and app.

We care about your privacy. Not just because the law requires it — but because we understand that player trust is the foundation of everything we build at beet9ja. When you register an account, make a deposit or play on our platform, you are entrusting us with your personal information. We do not take that trust lightly.

This policy applies to all users of the beet9ja platform, including website visitors, registered members and mobile app users. By using our platform, you agree to the collection and use of information as outlined in this document.

Beet9ja collects your personal information through several means, depending on how you interact with our platform. The table below summarises the types of data collected:

We only collect data that is strictly necessary to provide our services safely and efficiently. We do not collect sensitive data such as medical information or religious beliefs.

The data we collect is used for specific and lawful purposes. We do not use your data for any purpose other than those stated below without obtaining your consent first:

• Account Management — verifies identity, processes registration, and maintains your account records.
• Transaction Processing — processes deposits, withdrawals, and ensures payment security.
• Service Provision — enables access to games, live betting, and beet9ja platform features.
• Security & Fraud Prevention — detects suspicious activity, guards against money laundering, and ensures platform integrity.
• Customer Support — handles complaints, enquiries, and support requests from members.
• Platform Improvements — analyses usage patterns to improve performance and user experience.
• Essential Communications — sends account-related notifications, security updates, and policy changes.
• Legal Compliance — fulfils obligations under Malaysia's PDPA and applicable regulatory requirements.

Beet9ja uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform runs smoothly. Cookies are small files stored on your device by your web browser.

• Essential Cookies — required for core platform functions such as login authentication and session security. Cannot be disabled.
• Preference Cookies — saves your preferences such as language, selected betting limits, and display options.
• Analytics Cookies — helps us understand how the platform is used so we can continuously improve it. This data is collected in aggregate and does not identify individuals.
• Performance Cookies — optimises page load times and ensures a smooth gaming experience.

You can manage your cookie settings through your web browser. Please note that disabling essential cookies may affect certain features on the beet9ja platform.

Beet9ja does not sell, rent, or share your personal data to third parties for marketing purposes. However, there are limited situations where we may need to share your data:

• Payment Service Providers — FPX, DuitNow, Touch 'n Go, GrabPay, and processing banks require certain information to carry out financial transactions.
• Game Providers — to verify eligibility and process wins on games provided by beet9ja's partners.
• Identity Verification Services — third-party companies that assist in conducting KYC checks as required by law.
• Legal Requirements — when required by court order, regulatory authorities, or applicable legal requirements.

All third parties we work with are bound by strict confidentiality agreements and are only permitted to use your data for the specified purpose. We do not allow them to use your data for any other purpose.

We implement multiple layers of technical and operational security measures to protect your personal data from unauthorised access, loss or disclosure:

• 256-bit SSL Encryption across all communications between your browser/app and beet9ja's servers.
• Encryption of data at rest — sensitive information such as identification numbers and banking details is stored in encrypted form.
• Role-based access control — staff may only access data relevant to their role.
• 24/7 Monitoring — automated intrusion detection systems continuously monitor platform activity.
• Regular security audits — penetration testing and security reviews are conducted periodically by independent experts.
• Two-factor authentication (2FA) — available to all member accounts as an additional layer of protection.

Beet9ja retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by Malaysian law.

• Active account data — retained for the duration your account remains active on the beet9ja platform.
• Financial transaction records — retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering legal requirements.
• Security log data — retained for 12 months for audit and incident investigation purposes.
• Closed account data — basic data is retained for 5 years after account closure to meet legal obligations, then securely deleted.
• Support communication data — retained for 2 years for reference and service improvement purposes.

Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered.

Under Malaysia's PDPA and beet9ja's privacy policy, you have several important rights regarding your personal data:

The beet9ja platform is exclusively for individuals who are of age 18 years and above. We do not intentionally collect or process personal data of children under the age of 18.

At registration, we verify age through a KYC process that requires valid identification documents. If we discover that a child has provided us with personal data without parental or guardian consent, we will immediately delete that information and close the account in question.

Parents or guardians who believe their child has registered on the beet9ja platform can contact us via customer support for immediate assistance.

Beet9ja reserves the right to modify or update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features.

• The "Last Updated" date at the top of this document will be updated whenever changes are made.
• For significant changes, we will notify members via their registered email or in-platform notification at least 7 days before the changes take effect.
• Continued use of the beet9ja platform after changes to the Privacy Policy are made constitutes acceptance of the updated policy.

We encourage you to review this page regularly. If you have any questions about our Privacy Policy or how we handle your data, do not hesitate to contact our support team, available 24/7.

This document was last updated on 1 January 2026.